This privacy policy will explain how our organization uses the personal data we collect from you when you use Youth Information Chat.

What data do we collect?

Youth Information Chat collects the following data:

  • Session details (pages viewed, session duration, page duration)
  • Demographical data (approximate age, sex/gender)
  • Location data (Approximate location)
  • Email address
  • Phone number if you contact us via WhatsApp
  • A short description of why you contacted Youth Information Chat and the outcome of your conversation with us.

How do we collect your data?

Youth information chat may also receive your data indirectly from the following sources:

  • Demographical data from your Google account or other accounts that can be read by Google Analytics
  • Approximate location data from IP address lookup

How will we use your data?

Youth Information Chat collects your data so that we can:

  • Gather demographic information from users of Youth Information Chat for analytics purposes
  • Assess the reach and impact of Youth Information Chat
  • Analyse the types of issues brought to us by users of the service

Youth Information Chat securely stores your data at Blacknight Internet Solutions in Co Carlow, Ireland.

Youth Information Chat would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Youth Information Chat for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Youth Information Chat correct any information you believe is inaccurate. You also have the right to request Youth Information Chat to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Youth Information Chat  erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Youth Information Chat restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Youth Information Chat processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Youth Information Chat transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@spunout.ie

Or write to us: Youth Information Chat, FAO: spunout DPO, 11 Coke Lane, Smithfield, Dublin 7, D07 WNP2

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Youth Information Chat uses cookies to:

  • Understand how you use our website
  • Collect demographic and location data for analytics purposes

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Youth Information Chat uses session cookies to gather analytical data about your visit to our site

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.

Privacy policies of other websites

The Youth Information Chat website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

If you contact us via WhatsApp, their terms and conditions apply: https://www.whatsapp.com/legal/terms-of-service

Changes to our privacy policy

Youth Information Chat keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18 February 2026.

How to contact us

If you have any questions about Youth Information Chat privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: dpo@spunout.ie

Or write to us: Youth Information Chat, c/o spunout, 11 Coke Lane, Smithfield, Dublin 7, D07 WNP2

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that spunout Youth Information Chat has not addressed your concern in a satisfactory manner, you may contact the Data Protection Commission.

Phone: (01) 765 01 00

Web: https://www.dataprotection.ie

Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland